Returns & Exchanges Policy
At Just For Kidz, we want you to love your purchase. If you change your mind, we are happy to accept returns within 14 days of receiving your order, subject to the conditions below.
Change of Mind Returns
We accept change of mind returns provided that the item:
- Is returned within 14 days of delivery.
- Is unused, unwashed, and in its original condition.
- Has all original tags and labels attached.
- Is returned in its original packaging.
Please email us within 7 days of receiving your order to request a return. We reserve the right to decline returns that do not meet these conditions.
Please note that sale or clearance items are not eligible for change of mind returns or exchanges.
Customers are responsible for all return postage costs for change of mind returns. We recommend using a tracked shipping service, as Just For Kidz cannot accept responsibility for items lost or damaged during return transit.
If you request an exchange, an additional shipping charge will apply to send the replacement item.
Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged, or not as described, please contact us within 7 days of receiving your order, if possible, and provide details along with photographs of the issue.
Once the item has been assessed, we will offer a repair, replacement, or refund in accordance with your rights under the Australian Consumer Law.
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible.
- If your order has not yet been dispatched, we will cancel your order and issue a full refund.
- If your order has already been dispatched, it will be treated as a change of mind return. You will be responsible for the return postage costs, and the item must meet our return conditions before a refund can be processed.
Where an order is cancelled after processing has commenced or special arrangements have been made, a 10% administration and restocking fee may apply. This fee will not apply where you are entitled to a remedy under the Australian Consumer Law.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
